Called OK2PLAY?, this cutting-edge technology invites users to answer the question “OK2PLAY?” at various points throughout the venue and allows customers to respond with the push of a button.
Australia’s innovative venues have been operating at the forefront when it comes to player and staff protection, implementing the newly developed Australian technology platform in recent months.
Users who answer yes will have a relatively unchanged experience.
For those who feel touchy or insecure, OK2PLAY? the technology triggers a discreet and private on-site response from staff to help, and these users are then linked to support services.
Bryan Tewani, CEO of OK2PLAY? he says the industry needed a simple and effective technology that would overcome all the barriers that society can put up for people to seek help.
“People don’t have to consider who they should ask for help, what they should say, or how the person would feel if they approached them for help, as the anonymity of technology protects them.”
“OK2PLAY? remove all those obstacles to capture patrons in action and ask them to stop for a moment and consider, “Am I really okay to do this now?”
“When a customer is no longer having fun and is struggling, venues must provide an exceptional level of care to care for these individuals and take their social license and responsibility seriously, to the customer, staff and community.”
“What OK2PLAY? provides is a simple and effective tool to protect players, while also protecting staff, who have previously been responsible for the incredibly difficult task of recognizing vulnerable customers,” says Mr. TeWani
CEO Jeff Gibbs says the industry needs a player protection tool that makes gaming safe for the customer and also makes the industry and the individual Club more sustainable.
“OK2PLAY? was the platform that created this solution seamlessly and easily for users and staff. It took the strain off the staff handling this process, which also fulfilled our duty of care to our staff and made us a desirable employer.”
“As a community club, it is important that we take care of the community and perform in the best way possible.” Gibbs says.
The Central Coast Leagues Club has also had positive results since its initial period using OK2PLAY?
“I am pleased to be one of the first clubs to implement OK2PLAY?” said Executive Director Mr. Edward Camilleri of the Central Coast Leagues Club.
“The purpose is to make members feel safe, and if they have a problem and are a little shy about talking to our staff and trained staff, this is a way that they can communicate easily and get help pretty quickly.”
OK2 PLAY? The technology provides venues with staff protection as the platform acts as the first level of detection and recognition to identify customers at risk.
Mario Machado, CEO of Hornsby RSL, who has been using OK2PLAY? system since September says that we are a fairly advanced Club in terms of technology, and we put digital at the forefront of the decisions we make”.
“This technology makes it easy for our users to contact us if they have a problem.”
It also makes it easier for our staff in the way that first approach and first contact is done through a seamless and discreet system.” Machado says.
OK2 PLAY? it has been well received by venues in New South Wales and Queensland, with more releases planned in the coming weeks and months.
Their digital technology is a simple and effective option for mental health awareness in an industry where mental health is becoming more and more important.